Returns & Exchanges

We want you to be fully satisfied with your Original Penguin purchase, which is why we offer a 30-day return window for all unwashed and unworn merchandise with original tags attached. Returns are processed quickly to ensure you get your refund or exchange without delay.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Pack Your Items

Place the original items in their secure packaging, ensuring all original tags and labels are still attached to the garments.

3

Print and Attach Label

Download and print the prepaid shipping label provided by our portal and securely tape it to the outside of your return package.

4

Ship and Track

Drop off your package at any authorized carrier location and keep your tracking receipt until your refund has been fully processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing