Frequently Asked Questions

Everything you need to know about shopping Original Penguin.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We offer a 30-day return window for unworn and unwashed merchandise with original tags attached. Returns can be initiated through our online portal.

Do you offer international shipping?

Yes, Original Penguin ships to various countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

How do I determine my size?

Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our charts to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.

Are your materials sustainably sourced?

Original Penguin is committed to sustainability. Many of our styles are crafted using recycled polyester and organic cotton to reduce our environmental footprint.